Terms and conditions

1. Scope and acceptance

These general terms and conditions apply both to the provision of services and to the sale of goods by M3D-Print, a trade name of Milan Blairon (VAT BE 1025.037.897, Izegem).

The terms are accepted by completing the order form or by placing an order or assignment. Quotes are non-binding until written confirmation by M3D-Print.

2. Payment in advance

Payment is made on the basis of an invoice we send you. The full invoice amount must be paid before production starts; execution only begins after we receive payment. Cash payment is not standard and is only possible by prior agreement.

Displayed prices include VAT. Shipping, installation or travel costs are listed separately and are only included when explicitly stated.

3. Late payment: reminder, compensation and interest

In case of non-payment we first send a free reminder. You then have at least 14 calendar days, counted from the third working day after that reminder is sent (or from the calendar day after it is sent when the reminder is sent electronically), during which no compensation or interest is due.

If payment is still not made, a fixed compensation is due automatically and without further notice, in line with Book XIX of the Code of Economic Law: EUR 20 if the amount due is less than or equal to EUR 150; EUR 30 plus 10% of the amount above EUR 150; EUR 65 plus 5% of the amount above EUR 500, with a total cap of EUR 2,000.

In addition, default interest is due at the statutory rate for late payment in commercial transactions (article 5, paragraph 2 of the law of 2 August 2002), calculated on the outstanding amount. The same regime of reminder, period and caps applies in your favor if M3D-Print pays an amount owed to you late.

4. Retention of title and transfer of risk

As long as the delivered goods and services have not been paid in full, they remain the property of M3D-Print.

For sales to consumers, the risk of loss or damage only passes at the moment you, or a third party you designate other than the carrier, take physical possession of the goods (article VI.44 of the Code of Economic Law).

5. Right of withdrawal for custom orders

All M3D-Print products are made to order according to your specifications (the model, configuration, color or size you choose, or the file you supply) or are clearly personalized. Under article VI.53, 3° of the Belgian Code of Economic Law and article 16(c) of Directive 2011/83/EU, such goods are excluded from the right of withdrawal. You therefore have no right of withdrawal on our products: once your order is confirmed it can no longer be cancelled, returned or refunded on a change-of-mind basis. This exclusion applies from the moment the order is confirmed, before production starts.

We make this clear before you order: by confirming an order you acknowledge that it is made to your specifications or personalized and that you have no right of withdrawal. M3D-Print does not sell prefabricated stock items; web shop items are also produced only after you order.

The exclusion of the right of withdrawal does not affect your statutory 2-year legal guarantee (see article 6): it applies in full to all products, including custom and personalized items.

6. Legal guarantee of conformity

By law, every sale to consumers, including custom work, carries a mandatory 2-year legal guarantee of conformity from delivery. This is a statutory right, not a commercial warranty granted by M3D-Print, and it cannot be excluded. A lack of conformity that appears within those 2 years is presumed to have existed at the time of delivery. M3D-Print then repairs or replaces the goods free of charge; where that is impossible or disproportionate, you are entitled to an appropriate price reduction or to termination. As the seller, M3D-Print is your direct point of contact.

This legal guarantee cannot be shortened or excluded and applies in addition to your other statutory rights. Beyond the legal guarantee, no additional commercial warranties are given unless explicitly agreed in writing. The guarantee does not cover damage caused by incorrect or abnormal use, faulty installation, modifications after delivery, or normal wear and tear.

7. Complaints and visible defects

Visible defects and objections to an invoice must be reported within 8 days of receiving the goods or of the invoice date. This period does not affect the 2-year legal guarantee: a lack of conformity that only appears later must be reported within 2 months of its detection.

8. Submitted files, dimensions and intellectual property

If the customer submits digital files (such as STL, STEP, OBJ or other files), the customer is fully responsible for the accuracy of the design, dimensions, tolerances, scale, wall thickness and functionality. M3D-Print does not review the content for design or dimension errors unless explicitly agreed in writing.

The customer declares that they hold all necessary rights to have the model produced and fully indemnifies M3D-Print against any third-party claim regarding copyright, design rights, trademark rights or other intellectual property rights in the submitted files or models.

9. 3D-printing tolerances and artifacts

3D printing may produce visible or measurable print artifacts, such as layer lines, minor dimensional deviations, minimal warping, support marks or surface roughness. These characteristics are inherent to the manufacturing process and are accepted within reasonable limits; minor deviations do not in themselves constitute grounds for a complaint or refusal of payment. Genuine defects remain covered by the legal guarantee.

10. Delivery, lead times and shipping

Stated delivery and shipping times are indicative and not binding. If M3D-Print does not deliver on time, you may set an additional reasonable period; if delivery still does not take place, you may terminate the contract and request a refund (article VI.43 of the Code of Economic Law). Apart from that case, an indicative delay does not give rise to additional compensation.

The shipping method and shipping costs are communicated when you order. For sales to consumers, M3D-Print bears the risk until you take physical possession of the goods.

11. Cancellation and changes by the customer

Confirmed custom orders cannot be cancelled unilaterally. Cancellations or changes after design approval may cause additional costs or delays; costs already incurred for materials or production are non-refundable. If M3D-Print itself fails to perform, you are entitled to an equivalent compensation.

12. Limitation of liability

M3D-Print is not liable for indirect damage, consequential loss or loss of revenue caused by delays, errors or defects, except in the event of intent or gross negligence. This limitation does not affect your mandatory statutory rights, including the legal guarantee and liability for personal injury.

13. Force majeure

M3D-Print is not liable for failure to meet obligations caused by force majeure, such as natural disasters, fire, pandemics, power outages, transport problems or other circumstances beyond its control.

14. Storage of digital files

Digital files are only stored temporarily. M3D-Print is not responsible for the loss or damage of files after delivery; always keep your own copy.

15. Online payments

Online orders are processed through secure payment providers. Production and shipment only start after successful payment confirmation.

16. Personal data

Personal data is processed in accordance with the GDPR and used only for the execution of the order and internal administration. You can read more in our privacy policy.

17. Suspension and termination

If the customer fails to meet their obligations, including the obligation to pay on time, M3D-Print is entitled to suspend further deliveries and services and to consider the agreement terminated by law and without further notice.

18. Nullity

If one clause is invalid, the remaining clauses stay enforceable. The parties will replace the invalid clause with a valid clause of similar legal and economic effect.

19. Applicable law, courts and disputes

These terms and the agreement are governed by Belgian law. In case of a dispute, only the legally competent courts have jurisdiction (article 624 of the Judicial Code).

For the out-of-court settlement of consumer disputes you can contact the Consumer Mediation Service, North Gate II, Koning Albert II-laan 8 bus 1, 1000 Brussels; tel. 02 702 52 00; contact@consumentenombudsdienst.be; consumentenombudsdienst.be.

20. Company details

M3D-Print is a trade name of Milan Blairon, a sole proprietorship under Belgian law, with registered office at Sint-Sebastiaanslaan 19, 8870 Izegem, Belgium, registered in the Crossroads Bank for Enterprises under VAT number BE 1025.037.897.